Return Policy – Rick Stationery Store

Thank you for shopping at Rick Stationery Store! We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help. Please review our Return Policy below.

1. Eligibility for Returns

To be eligible for a return, please make sure that:

The item was purchased within the last 30 days.
The item is unused, undamaged, and in its original packaging with all tags attached.
Items such as personalized or custom products, clearance items, and gift cards are non-returnable.

2. Non-Returnable Items

We are unable to accept returns on the following:

Personalized or custom-made items
Perishable goods (e.g., planners with expiration dates)
Clearance or final sale items
Opened or used art supplies (e.g., pens, markers, paints)

3. How to Initiate a Return

If your item meets the eligibility criteria, follow these steps to initiate a return:

Contact Us: Email our customer service team at [email protected] with your order number, the item you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
Pack and Ship: Safely pack your item in its original packaging and include the RMA number. Ship it to the address provided in the return instructions.

Please Note: Customers are responsible for the cost of return shipping, unless the item received was defective or incorrect.

4. Refund Process

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be automatically applied to your original payment method within 7-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, damaged packaging, or missing parts).

5. Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same product. Please email us at [email protected] with photos of the damage and your order details. Exchanges must be requested within 7 days of receiving your order.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Damaged or Incorrect Items

We take great care in packaging your orders, but if you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost to you.

8. Order Cancellations

Orders can be canceled within 24 hours of purchase for a full refund.
If your order has already been processed or shipped, we cannot cancel it. In this case, please follow the standard return process once you receive your order.